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BERRIES CAMPUS LOGIN USER GUIDE
Instructions for Parents & Students

  1. Berries Campus can be accessed via:
      1. Step 1: To activate the account, click on "First-Time Login/首次登录".

      2. Step 2: Enter the student registration number and the primary email registered with Berries​.
        (Please include the letter in front of the registration number, e.g. D21765)
        Click the "Submit" button when done. An email will be sent to your mailbox.

      3. Step 3. Check your email for the link to create a new password.
        1. Click the link provided in the email above.

      4. Step 4. Create a new password.
        • The password is case-sensitive and must contain the following:
          • at least 8 characters
          • at least 1 number
          • both uppercase and lowercase letters
          • When done, click the "Submit" button. You will be redirected to the login page.


      5. Step 5. Log in using the student registration number and the newly created password.

      Created in Feb 2023

    1. Creating a Shortcut for Berries Campus Website

      1. Access Berries Campus website from any browser in your smartphone:
        https://berriescampus.berriesworld.com

      2. Go to the browser settings and select “Add to Home screen”

      3. Open the Berries Campus webpage

      4. Log in using the student registration number and password created.
        Please note that new students will need to set an initial password for their account by clicking the "First-Time Login" / "首次登录" button on the homepage

      5. After logging in, select the required lesson, then tap on the icon to view it in full-screen mode.

    1. Step 1. To reset your Berries Campus password, click on "Forgot Password/忘记密码".

    2. Step 2. Enter the student registration number and primary email registered with Berries.
      (Please include the letter in front of the registration number, e.g. D21765).
      Click the "Submit" button when done. An email will be sent to your mailbox.

    3. Step 3. Check your email for the link to reset your password.
      Click the link provided in the email above.

    4. Step 4. Create a new password.
      • The password is case-sensitive and must contain the following:
        • at least 8 characters
        • at least one number
        • both uppercase and lowercase letters
        • When done, click the "Submit" button. You will be redirected to the login page.


    5. Step 5. Log in using the student registration number and the newly created password.

    Created in Feb 2023

    • Desktop/Laptop Computers

      Windows MacOS
      i. Operating System Windows 10 and above macOS 11 (Big Sur) and above
      ii. Browser
      • Google Chrome
      • Microsoft Edge
      • Firefox
      • Google Chrome
      • Firefox
      • Safari
      iii. Device Specifications:
      CPU/Processor:
      • Intel i5 CPU (Gen 8) and above
      • AMD Ryzen 5 2500U and above
      • Intel i5 CPU and above
      • Apple M1 and above
      RAM: At least 8GB At least 8GB
      Notes/Remarks: Intel Celeron/Intel Pentium/ARM computers are not supported. Devices manufactured before 2017 are not supported.

    • Tablets*

      Android iOS
      i. Operating System Android 10 and above iPad OS 16 and above
      ii. Browser Google Chrome Safari
      iii. Recommended Devices Varies.
      • iPad (6th gen) and newer
      • iPad Mini (5th gen) and newer
      • iPad Air(3rd gen) and newer
      • iPad Pro(3rd gen) and newer
      iv. Device RAM At least 4GB Not applicable
      Notes/Remarks

      If the audio/animations are stuttering, it may be possible that the device hardware is not compatible with the website.

      If you encounter issues, try disabling Webgl 2.0 in your iPad Safari settings:

      Settings > Safari > Advanced > Experimental Features > WebGL 2.0

      *For optimal user experience, a screen size of at least 8 inches with an aspect ratio of 16:9 is recommended.

    • Mobile phone

      Access to Berries Campus via mobile phones is not supported.


    Created in Feb 2023

  2. If you are experiencing issues where the portal is not responding, please ensure that you have enabled the following in your browser and restarted your browser to apply the new settings.
    1. These settings enable the portal to open new windows or redirect to other pages when necessary.
          1. Click the "Customize" icon at the top right of the browser window. Scroll down and click Settings.
          2. In the Settings dialog, click Privacy and security.
          3. Under Privacy and security, click Site Settings.
          4. Scroll down to the Content section and click Pop-ups and redirects.
          5. Customize a site under Allowed to send pop-ups and use redirects by clicking Add button.
          6. Copy and paste the URL into Hostname pattern field and set the behavior to Allow.
          1. Click the "Customize" icon at the top right of the browser window. Scroll down and click Settings.
          2. Click on Cookies and site permissions.
          3. Scroll down to find Pop-ups and redirects settings.
          4. Customize a site under Allow by clicking Add button.
          5. Copy and paste the URL into Hostname pattern field and set the behavior to Allow.
          1. Click on Websites.
          2. Click on Pop-up Window on the left.
          3. Configure the setting for the specific website by selecting Allow under Allow pop-up windows on the websites below.
          1. Open Settings app.
          2. Tap Safari.
          3. Find the Block Pop-up feature.
          4. Toggle the button to the Off position
    2. Enabling JavaScript in your browser allows the portal to run the necessary scripts and respond to your actions.
          1. Click the "Customize" icon at the top right of the browser window. Scroll down and click Settings.
          2. In the Settings dialog, click Privacy and security.
          3. Under Privacy and security, click Site Settings.
          4. Scroll down to the Content section and click JavaScript.
          5. Select the option "Sites can use JavaScript".
            1. Click the "Customize" icon at the top right of the browser window. Scroll down and click Settings.
            2. Click on Cookies and site permissions.
            3. Scroll down and click on JavaScript.
            4. In the JavaScript window, toggle the slider to "on" or "allowed."
          1. Go to the Safari menu at the top and select Preferences.
          2. Click on the Security tab at the top of the Preferences window.
          3. Check the box next to Enable JavaScripts.
          4. Close the Preferences window to save the settings.
          1. Open Settings app
          2. Find the JavaScript feature.
          3. Toggle the button to the ON position.
  3. Q1: I did not receive the email notification for setting my password when logging in for the first time. What should I do?
    A1: Please check your Junk or Spam folder in case the email was filtered to the folder. Contact our School Affairs Executives if you did not receive the email after multiple attempts.

    Q2: I am unable to log in after setting the password. What should I do?
    A2: Passwords are case-sensitive. Please ensure that the password entered matches your created password. If the login attempts continue to be unsuccessful after repeated tries, click on "Forgot Password" to reset your password.

    Q3: I did not receive the email to reset my password after requesting for one. What should I do?
    A3: Please check your Junk or Spam folder in case the email was filtered to the folder. Contact our School Affairs Executives if you did not receive the email after multiple requests.

    Q4: The portal is not responding or is loading very slowly. 
    A4: Please check the configuration of your devices to ensure the recommended hardware is used and the internet connection is stable. Try using another recommended device or connect to another stable connection. If the problem persists, it could be that your Internet Service Provider or Local Area Network is facing intermittent slowness, or our portal is experiencing high usage volume. Hence, try logging in again in a while. 

    Q5: I received this pop-up message after entering the login information. What does this mean?
    Pop-up message: "There is no record of a primary email address under this student registration number. Pease contact Berries for assistance."
    A5: If you receive this message, it is because an email address has not been provided to Berries previously. Please contact our School Affairs Executives to add a primary email address. 

    Q6: I received this pop-up message after entering the login information. What does this mean?
    Pop-up message: "The email address entered does not match the one provided to Berries. Please try again."
    A6: The email address entered does not match the primary email address provided to Berries previously. Please retry. If the problem persists, please contact our School Affairs Executives to update your email address.

    Q7: How do I update my primary email address?
    A7: Please contact our School Affairs Executives to update your primary email address.


    Created in Feb 2023